This is a critical failure on the part of Harland Clarke and for this alone, I wish I had ordered through literally any other company. You are never provided an opportunity to speak to a human because they don't WANT you to speak to a human. Gives you the minimal amount of information and disconnects. Instructs you to check/shop the website and disconnects, or 2. If you have a pending order, the system's options tree will always pigeonhole you towards two outcomes: 1. This notifies the system on whether you have a pending order. The automated phone system prompts you early in the call to enter your routing and account info. My firm placed an order for business checks over the phone almost three weeks ago, the status details of which did not show on the website.
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